Frequently Asked Questions

Which printing method should I choose?

It depends on your design, garment type, and order size. We'll guide you based on what suits your project best — whether it's heat transfer, DTG, or screen printing.

Do you have a minimum order quantity?

We offer flexible order sizes. Some methods are ideal for one-offs or small batches, while others are more cost-effective at higher volumes. We'll help you find the best fit.

How long does production take?

Turnaround time typically ranges from 1 to 3 weeks, depending on order size, garment availability, and design complexity. Let us know your timeline — we'll do our best to meet it.

What file format do you need for my design?

Vector files (like .AI, .EPS, or .SVG) are preferred for sharp and scalable results. High-resolution PNGs also work for most methods. If you're unsure, send us what you have and we'll take a look.

Will the print fade or crack over time?

All our printing methods are chosen for quality and durability. With proper care, your prints will stay vibrant and last through many washes. We'll also provide care tips specific to your print method.

Can you print on any fabric — including dark or stretchy materials?

We can print on most common fabrics, including dark colors and some stretch blends like polyester or elastane. Certain fabrics may require specific printing methods or finishes — we'll discuss the best option for your needs.

Can I get a sample before placing a bulk order?

Yes, we can offer a sample or a one-off print to review quality, placement, and sizing before you commit to a larger run.

How should I wash custom-printed garments?

For best results, wash garments inside out in cold water, avoid bleach, and air-dry or use a low tumble cycle. We'll share garment-specific care tips with your order.

Can you help with branded merchandise for my business or event?

Absolutely. We work with businesses, teams, and organisations to create custom-branded apparel — whether it's staff uniforms, event tees, promotional hoodies, or client gifts. Share your vision, and we'll recommend options that align with your brand and budget.

How do you protect my designs from being copied or misused?

We take intellectual property seriously. Your designs are only used for your order and are never shared, reused, or resold. We also keep internal processes in place to avoid unauthorised reproduction or distribution. If you're concerned about brand security, just let us know — we'll walk you through additional safeguards.